General Terms and Conditions
PalBailador - Latin Dance Studio Zurich
1. General:
PalBailador Dance School aims to offer all people interested in dancing a high-quality and professional teaching experience. We strive for smaller classes of a maximum of 26 people in order to enable individual support for the dance couples during class. All dance courses are designed according to a structured and progressive teaching concept. Our dance teachers are carefully selected and generally have several years of experience; however, we also support junior teachers who teach as part of their dance training.
2. Course Registration / Contract:
Each course registration is binding, subject to the applicability of PalBailador’s GTC. By registering, the customer expressly confirms that they have taken note of and accepted the GTC available at the time of registration on the website www.palbailador.ch. Registration is generally completed online via our website. If, exceptionally, no online registration has been made, but the full price for the dance subscription has been paid, this also constitutes a binding registration. In this case, the customer confirms with the payment that they have taken note of and accepted the GTC published on the website. The currently valid GTC can be viewed at any time before registration and payment.
3. Types of Dance Subscriptions:
In total, we offer three subscriptions. The term of all subscriptions is 3 months. Subscriptions may be cancelled by either party at any time with one month’s notice, effective as of the respective subscription end date, in writing (by email). If no timely cancellation is received, the subscription will automatically renew for additional 3-month periods. Each student is responsible for cancelling on time. Any price changes will be communicated in due time before the automatic renewal takes effect; in this case, there is a special right of cancellation until one month before the start of the new subscription.
We offer the following subscriptions:
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LIMITED One: 3 months, entitles you to one lesson per week;
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UNLIMITED Three: 3 months, unlimited access to all courses, depending on dance level;
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UNLIMITED Students: The subscription for unlimited course attendance is only available to students up to and including their 26th birthday and only upon presentation of a valid student ID. Students who are older than 26 at the time the contract is concluded or who do not present a valid ID cannot use this subscription.
4. Trial Lesson:
The trial lesson is free of charge.
After the trial lesson, you are free to decide whether you would like to sign up for a regular 3-month dance subscription. A subscription is not finalized until you have paid the subscription fee and submitted the registration form (at the dance studio). The trial lesson is binding. If you are unable to attend, you must cancel at least 24 hours in advance.
5. Payment Terms & Billing
Ongoing dance subscriptions must be paid no later than 10 days before the start of the new subscription. Billing takes place every 3 months, 15 days before the renewal of the dance subscription. The total price for 3 months is always charged. In the event of late payment, PalBailador reserves the right to charge a reminder fee (CHF 25.— 1st reminder, CHF 35.— 2nd reminder and CHF 55.— 3rd reminder) as well as default interest of 5% (Art. 104 CO). In addition, access to the courses may be denied until payment is received. The right to prove higher damages is reserved.
New dance subscriptions are paid for the first time upon new registration directly online by credit card, or at the dance studio by bank card/TWINT. After 3 months, the subscription becomes an ongoing dance subscription and the above payment terms apply.
6. Refund of Payments:
A refund or credit of course fees is generally excluded. In justified exceptional cases, in particular in the event of a prolonged illness certified by a doctor, accident, or other serious reasons not attributable to the participant, a refund may exceptionally be approved. The decision is made taking the individual case into account. In the event of a refund, the payment fees already paid by PalBailador as well as the incurred administrative/effort costs will not be refunded; therefore, the full amount will not be credited.
7. Cancellations of Courses due to insufficient enrollment:
PalBailador reserves the right to cancel courses with only one participant. Regular attendance at classes is the responsibility of the participants. Lessons missed due to personal absences cannot be made up or credited by PalBailador.
8. Course Cancellation by PalBailador:
If a class is canceled by PalBailador due to a dance instructor's illness or other unavoidable circumstances, the missed lesson will be credited to the dance subscription.
9. Cancellation:
The dance subscription can be canceled at any time with at least 30 days’ notice prior to the last class of the current subscription period. Cancellations must be submitted in writing via email to info@palbailador.ch. In the event of a valid cancellation, the dance subscription expires at the end of the subscription period.
Late cancellations, cancellations via WhatsApp, or tacit cancellations are not valid. In these cases, the dance subscription is automatically extended for an additional 3 months and will be billed accordingly.
Prolonged absence does not constitute cancellation. Billing occurs every 3 months until a proper cancellation is received.
We reserve the right to expel students from the school in special cases—particularly in the event of gross or repeated violations of the house rules. In such cases, there is no entitlement to a refund of the remaining balance of the dance subscription, provided that the student has been proven to have committed a gross breach of duty. We reserve the right to grant refunds as a gesture of goodwill in exceptional cases.
10. Pausing a Subscription:
In general, you can request a break for absences of two weeks or longer. The subscription period will be extended by the number of days the break lasts. Absences of less than two weeks will not be credited.
Subscriptions can be put on hold upon written request (including the desired time period and reason). The request must be submitted via email (info@palbailador.ch) at least 7 days before the desired start of the hiatus so that we have sufficient time to reorganize the classes. The hiatus may last for a maximum of 3 months. During the hiatus, your reserved spot is retained; once the hiatus ends, the subscription automatically resumes. A hiatus does not constitute cancellation.
A pause may be requested at any time, during any subscription period.
(A) If a pause is requested during an active 3-month subscription that has already been paid for, the contract term is suspended for the approved pause (maximum 3 months) and resumes upon your return.
(B) If a hiatus is requested immediately at the start of a new 3-month subscription, the course fees must still be paid despite the hiatus, as the spot remains reserved. The subscription begins again upon your return.
Discretionary Policy: PalBailador determines eligibility for a break and its duration at its sole discretion after reviewing each case individually. In justified exceptional cases (e.g., prolonged illness, accident, pregnancy), a longer break or a refund may be granted upon presentation of supporting documentation.
11. Absences / Deregistration:
If you are unable to attend a salsa or bachata class, you must notify us at least 5 hours before the class begins via email (info@palbailador.ch) or through the WhatsApp poll. This is necessary so that we can inform your dance partners in a timely manner and, if possible, arrange for a substitute. It also helps us determine whether there are enough participants to hold a class—see Section 7 of the Terms and Conditions.
Regular attendance at classes is the responsibility of the participants. Classes missed due to personal absences cannot be made up or credited by PalBailador.
Important: Notifying us via WhatsApp (in the poll) or via email does not constitute a break and will not be treated as such. If you wish to take a break from your subscription, Section 10 applies.
As described in Section 9, extended absences do not constitute cancellation. Refunds of the course fee for extended absences are not permitted. It is the students’ responsibility to inform PalBailador in a timely manner of extended absences or to submit a cancellation notice if participation in the lessons is no longer possible. If neither a notice of termination nor notification of the absence is provided, PalBailador will assume that the courses are still being attended. In this case, the course fee will be billed in accordance with the payment terms (see Section 5).
12. Statutory Holidays in the Canton of Zurich:
Our dance school is closed on the official holidays of the Canton of Zurich.
If your lesson falls on one of these holidays, you won’t lose it. The lesson will be credited to your subscription and added to the end of your subscription period. This way, no one loses a lesson, and everyone can relax and enjoy the holiday.
The following public holidays apply:
• Good Friday
• Easter Monday
• Sechseläuten
• Labor Day
• Ascension Day
• Pentecost Monday
• Swiss National Day
• Knabenschiessen
13. Company Holidays:
The dance school closes for the following breaks twice a year:
• Summer break: the last week of July and the first week of August
• Winter break: during the Christmas and New Year’s season
These breaks will be announced well in advance on your invoice or via WhatsApp. These breaks do not affect the 12-week term of your subscription.
14. Dance Partner:
Dance partners are arranged upon request, though we cannot guarantee this, as we cannot say in advance whether there will be a suitable dance partner for everyone.
In our beginner classes, we deliberately avoid regular partner changes. At the beginning, the focus is on learning proper basic technique, developing a solid sense of rhythm, and establishing a good connection between dance partners. Having a steady dance partner allows students to concentrate fully on technique and the lesson content without being interrupted by frequent partner changes. Once our students have mastered the techniques and developed sufficient confidence in their dancing, we gradually incorporate partner changes into the lessons. This ensures that the learning process is efficient, structured, and free of unnecessary waiting times from the very beginning.
Starting with the intermediate-level courses, partner changes are an integral part of the course structure.
15. Transfer of a Subscription:
It is not possible to transfer a subscription to another person.
16. Street Shoes & Personal Hygiene:
In order to keep our dance floor undamaged in the long term, it is not permitted to dance with street shoes. We therefore ask you to bring clean and dry shoes. There is always the option to dance in dance shoes. Personal hygiene is necessary when dancing. Even if some people come directly from work to the dance class, it is essential to pay attention to hygiene. Therefore, we always recommend fresh clothing and deodorant. Changing rooms and restrooms are available to change and freshen up.
17. Liability:
PalBailador or its staff are not liable for damages caused by an accident, injury, or illness, insofar as legally permissible. We strongly recommend that all students take out private accident insurance as well as private liability insurance. Insurance is the responsibility of the students. Furthermore, PalBailador is not responsible for the loss of valuables, clothing, or other items. If a customer damages furniture, mirrors, windows, the dance floor, the bar, the sound system, or other items belonging to PalBailador, the customer is liable for this. Liability for damages resulting from gross negligence or intentional damage cannot be excluded by law; in such cases, PalBailador is liable in accordance with statutory provisions.
18. Data Management:
The management of personal data is carried out exclusively by PalBailador. Data is only passed on to third parties if there is a legal obligation, an official order, or if this is required for the performance of the contract with external service providers. PalBailador uses personal data exclusively for handling the contractual relationship, communication, improving services, marketing purposes, and internal administrative and management purposes. The processing and management of personal data is carried out in accordance with the provisions of the Swiss Federal Act on Data Protection (FADP/DSG), the Ordinance to the Federal Act on Data Protection (VDSG), and, where relevant, the European Union’s General Data Protection Regulation (GDPR). The customer may at any time request information in writing, for example by email, about the stored data, request its correction or deletion, and object to processing. Further information on data protection can be found in the privacy policy on our website.
19. Final Provisions:
These general terms and conditions are governed exclusively by Swiss law. The place of jurisdiction is Zurich.
These GTC are translated into english. In all cases, the German version is legally binding.
Zurich, 30 July 2026
Translated with AI