Terms and Conditions
PalBailador - Latin Dance Studio Zurich

1. General Information

PalBailador Dance School welcomes everyone who wants to learn how to dance. Our top priority is quality and professionalism. For this reason, we work with smaller classes of a maximum of 26 participants. This allows us to provide personalized attention to each dance couple during the lessons, which is very important to us. Our courses are structured and progressive, with regular professional guidance, and are based on predefined learning objectives for each dance level. Our instructors are carefully selected, and some have years of experience both in dancing and teaching. We also have trainee instructors who gain teaching experience by applying their training in practice.

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2. Course Registration/Contract

All course registrations are binding, mandatory, and subject to PalBailador’s terms and conditions (T&Cs).
Registration is exclusively online via our website: www.palbailador.ch.

If for any reason registration is not completed online but the full price for the dance subscription has been paid, this is also considered a valid registration, and the T&Cs of PalBailador will apply.

 

A fee of CHF 35.- will be charged for incorrect contact information.

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3. Types of Subscriptions

We offer three subscription types. All subscriptions, except LIMITED One, allow unlimited access to all dance courses regardless of the dance level.
Subscriptions have a duration of 12 weeks (3 months) and are automatically renewed for another 12 weeks unless canceled.

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• LIMITED One: 12 weeks (3 months), valid for one class per week.

• UNLIMITED Three: 12 weeks (3 months), unlimited access to all classes according to the level.

• UNLIMITED Students: Subscription for unlimited class access for students under 24 years old (with valid student ID). Students over 24 are not eligible for this subscription.

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4. Trial Class

The trial class is free if you decide to purchase a subscription afterward. The subscription can be paid for immediately after the trial class on-site.
If you only take the trial class, it costs CHF 38.- per person and can be paid online or on-site.

If you decide to stay after the trial class, your registration data will be automatically transferred to a regular 12-week subscription, which is automatically renewed every 12 weeks (unless canceled) and the trial class will seamlessly transition into a regular subscription.

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5. Payment Terms

Ongoing subscriptions must be paid no later than 10 days before the start of the new subscription period. Billing occurs every 12 weeks, 15 days before the subscription renewal.

The first payment is made upon registration, either online (via credit card or PayPal) or at the studio (via bank card/Twint).
After 12 weeks, the subscription becomes recurring, and the above payment terms apply.

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6. Refunds

PalBailador does not provide refunds for paid course fees, workshops, or trial classes, regardless of the reason (e.g., personal impediment, illness, or changes in circumstances).

Missed classes can be compensated in the monthly workshops according to the compensation calendar (see "Workshops & Events").

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7. Course Changes and Cancellations

PalBailador reserves the right to modify or cancel courses if the minimum number of participants (4 people or 2 couples) is not reached. Canceled classes can be compensated in the monthly workshops (see paragraph 9).

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8. Course Cancellations by PalBailador

If a class is canceled due to illness or the unavailability of an instructor, it can be compensated in the monthly Salsa & Bachata workshops.

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9. Compensation and Workshops

In principle, every student has the opportunity to compensate for missed lessons each month. The missed lessons can be made up in the workshops we offer (see “Workshops & Events”). Each student is responsible for making up for missed lessons in the workshops offered and registering for them. We offer enough dates so that everyone has the opportunity to compensate for missed lessons. We do not grant any credit or discount for open dance lessons that have not been compensated via the workshops.  

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All students, regardless of dance subscription or dance level, have the opportunity to compensate for missed lessons once a month in the workshops offered, in addition to practicing and learning new things. Students who have not missed any lessons can use the workshops as additional dance lessons. Whether as compensation or additional dance lessons, registration for the workshop is obligatory. Important: Registration for the workshops must be made at least 6 hours before the start of the respective workshop. 

 

This additional offer is included in the subscription price and is therefore free of charge for all PalBailador students. External dance enthusiasts who are interested in these Salsa & Bachata workshops pay a price of CHF 25.   

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In summary, the Salsa & Bachata workshops offered are designed to catch up on missed classes, practice what you have learned and learn new things. 

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Special workshops, for example those held by guest dance teachers, are not included in the dance subscription and are therefore subject to a charge for all participants (both PalBailador students and external participants). 

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10. Cancellation

Dance subscriptions can be canceled at any time, but at least 30 days before the last class of the current subscription period. Cancellations must be submitted in writing via email to info@palbailador.ch. If a valid cancellation is received, the subscription will expire at the end of the current subscription period.

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Late cancellations, cancellations via WhatsApp, or silent cancellations are not valid. In all three cases, the subscription will automatically renew for another 12-week period and will be billed accordingly.

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Prolonged absences do not qualify as a cancellation. Invoicing will continue every 12 weeks until the cancellation is received.

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We reserve the right to expel students who do not comply with the house rules in exceptional cases. No refund will be provided for the remaining balance of the subscription.

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11. Pausing a Subscription

Subscriptions can be paused upon request. The request (including specified dates) must be submitted via email to info@palbailador.ch at least 15 days in advance. The pause can last a maximum of 3 months. After the pause, the subscription will automatically resume. During the pause, the spot will be held for the student.

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When can a subscription be paused?

• (A) If you need to pause during your 12-week subscription and have already paid for your course, your subscription will be paused (for up to 3 months) and will resume upon your return.

• (B) If you wish to pause at the start of a new 12-week subscription, the course fees must still be paid, as your spot will be reserved. Your subscription will commence upon your return.

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12. Absences/Course Cancellations

If you cannot attend a Salsa or Bachata class, you must notify us at least 6 hours before the start of the class via email to info@palbailador.ch. This is necessary to inform your dance partner(s) in time and, if possible, organize a substitute. Cancellations via WhatsApp are not valid. Missed lessons can be made up in workshops offered for compensation and practice (see Section 9).

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As stated in Section 10, prolonged absences do not qualify as cancellations. Refunds for course fees due to extended absences are excluded. It is the responsibility of students to notify PalBailador in advance of prolonged absences or to submit a cancellation if participation is no longer possible. If no cancellation or absence notice is provided, PalBailador assumes that courses will continue to be attended. In this case, the course fee will be billed according to the payment terms (see Section 5).

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13. Public Holidays in the Canton of Zurich

The dance school will be closed on official public holidays in the Canton of Zurich. Lessons scheduled on these dates can be made up in workshops offered for compensation and practice (see Section 9).

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Public holidays in 2025:

• Good Friday: Friday, April 18, 2025

• Easter Monday: Monday, April 21, 2025

• Labor Day: Thursday, May 1, 2025

• Ascension Day: Thursday, May 29, 2025

• Whit Monday: Monday, June 9, 2025

• Swiss National Day: Friday, August 1, 2025

• Knabenschiessen: Monday, September 15, 2025

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14. Company Holidays

The dance school has company holidays twice a year. These do not affect dance subscriptions.

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• Summer Holidays: July 28 to August 10, 2025

• Christmas Holidays: December 21, 2025, to January 5, 2026

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15. Dance Partner

Dance partners are organized upon request, but without guarantee, as we cannot ensure in advance that there will be a suitable partner for everyone.

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16. Transfer of Subscription

Subscriptions cannot be transferred to another person.

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17. Street Shoes & Personal Hygiene

To protect our dance floor from damage, dancing with street shoes is not permitted. Please bring clean, dry shoes. Dance shoes can be used at any time.

Personal hygiene is very important when dancing. Even if you come directly from work to the dance class, maintaining hygiene is essential. Fresh clothing and deodorant are strongly recommended. Changing rooms and restrooms are available for freshening up.

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18. Liability

PalBailador or its staff are not liable for damages caused by accidents, injuries, or illnesses, as far as permitted by law. Insurance is the responsibility of the course participants. Additionally, PalBailador is not responsible for the loss of valuables, clothing, or other items. If a customer damages furniture, mirrors, windows, the dance floor, the bar, sound equipment, or other items belonging to PalBailador, they will be held liable.

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19. Data Management

Data is exclusively managed by PalBailador and will not be shared with third parties under any circumstances. PalBailador uses the data solely for internal purposes to improve its services.

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Final Provisions: These general terms and conditions are governed exclusively by Swiss law. The place of jurisdiction is Zurich, Switzerland.

(As of December 2024)

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