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Terms and Conditions
PalBailador - Latin Dance Studio Zurich

1. General:

PalBailador Dance School aims to offer all people interested in dancing a high-quality and professional teaching experience. We strive for smaller classes of a maximum of 26 people in order to enable individual support for the dance couples during class. All dance courses are designed according to a structured and progressive teaching concept. Our dance teachers are carefully selected and generally have several years of experience; however, we also support junior teachers who teach as part of their dance training.

2. Course Registration / Contract:

Each course registration is binding, subject to the applicability of PalBailador’s GTC. By registering, the customer expressly confirms that they have taken note of and accepted the GTC available at the time of registration on the website www.palbailador.ch. Registration is generally completed online via our website. If, exceptionally, no online registration has been made, but the full price for the dance subscription has been paid, this also constitutes a binding registration. In this case, the customer confirms with the payment that they have taken note of and accepted the GTC published on the website. The currently valid GTC can be viewed at any time before registration and payment.

3. Types of Dance Subscriptions:

In total, we offer three subscriptions. The term of all subscriptions is 3 months. Subscriptions may be cancelled by either party at any time with one month’s notice, effective as of the respective subscription end date, in writing (by email). If no timely cancellation is received, the subscription will automatically renew for additional 3-month periods. Each student is responsible for cancelling on time. Any price changes will be communicated in due time before the automatic renewal takes effect; in this case, there is a special right of cancellation until one month before the start of the new subscription.

We offer the following subscriptions:

  • LIMITED One: 3 months, entitles you to one lesson per week;

  • UNLIMITED Three: 3 months, unlimited access to all courses, depending on dance level;

  • UNLIMITED Students: The subscription for unlimited course attendance is only available to students up to and including their 24th birthday and only upon presentation of a valid student ID. Students who are older than 24 at the time the contract is concluded or who do not present a valid ID cannot use this subscription.

4. Trial Lesson:

The trial lesson is free of charge provided you decide afterwards to take out a dance subscription. If you decide against a dance subscription, the fee for the trial lesson is CHF 38.– per person, payable online or immediately after the lesson on site. After the trial lesson you may freely decide whether you want to take out a regular 3-month dance subscription. A subscription is only concluded with your express consent.

5. Payment Terms & Billing

Ongoing dance subscriptions must be paid no later than 10 days before the start of the new subscription. Billing takes place every 3 months, 15 days before the renewal of the dance subscription. The total price for 3 months is always charged. In the event of late payment, PalBailador reserves the right to charge a reminder fee (CHF 25.— 1st reminder, CHF 35.— 2nd reminder and CHF 55.— 3rd reminder) as well as default interest of 5% (Art. 104 CO). In addition, access to the courses may be denied until payment is received. The right to prove higher damages is reserved.

New dance subscriptions are paid for the first time upon new registration directly online by credit card or PayPal, or at the dance studio by bank card/TWINT. After 3 months, the subscription becomes an ongoing dance subscription and the above payment terms apply.

6. Refund of Payments:

A refund or credit of course fees is generally excluded. In justified exceptional cases, in particular in the event of a prolonged illness certified by a doctor, accident, or other serious reasons not attributable to the participant, a refund may exceptionally be approved. The decision is made taking the individual case into account. In the event of a refund, the payment fees already paid by PalBailador as well as the incurred administrative/effort costs will not be refunded; therefore, the full amount will not be credited. Furthermore, compensation according to the compensation calendar (see “Workshops and Events”) remains possible.

7. Changes and Cancellations of Courses:

PalBailador reserves the right to cancel courses if the minimum number of participants is not reached (6 people or 3 dance couples). In this case, the cancellation will be communicated to the registered participants at least 6 hours before the start of the course. Course fees already paid will be fully refunded, provided no equivalent replacement service (for example, making up the lesson within the framework of the monthly workshops) is offered and accepted by the participants. PalBailador may withdraw from the contract only for factual, objectively comprehensible reasons.

8. Course Cancellation by PalBailador:

If a course is cancelled by PalBailador due to illness or the unavailability of a dance teacher, the cancelled course can be compensated in the monthly salsa and bachata workshops for compensation and practice, or in the make-up lesson (more details under section 9).

9. Compensation & Workshops:

In principle, students have the opportunity to compensate missed lessons each month in the workshops we offer (see “Workshops & Events”). Registration for compensation is the responsibility of the participants. If there are fewer than 6 participants, the workshops will not take place (see section 7). There is no entitlement to a credit or price reduction for missed lessons that were not compensated through the workshops. In justified exceptional cases, especially if compensation through workshops is demonstrably not possible for objective reasons (e.g., illness, business trip, vacation), a goodwill arrangement may be granted at PalBailador’s reasonable discretion after written notification and appropriate proof.

All students, regardless of which dance subscription or dance level, have the opportunity once per month to compensate missed hours in the offered workshops. In justified exceptional cases, especially if compensation through workshops (for example, in the event of a prolonged illness or lack of opportunities) is demonstrably not possible, a goodwill arrangement may be granted in accordance with section 9 of the GTC after written notification and appropriate proof. In addition to compensation, participants also practice and learn new material. Students who have not missed any hours may use the workshops as additional dance lessons. The workshops therefore serve both as compensation and as an additional offering. Whether used for compensation or as additional dance lessons, registration for the workshop is mandatory. The workshops take place on Saturdays. Important: registration for the workshops must be completed no later than Friday, 5:00 PM, before the start of the respective workshop. All rules regarding workshop attendance are designed transparently and in compliance with the law.

This additional offering is included in the subscription price and can therefore be used by all PalBailador students at no additional cost. External dance enthusiasts who wish to use these salsa and bachata workshops pay a price per workshop.

The offered salsa and bachata workshops are intended to make up missed hours, practice what has been learned, and learn something new. The workshops are open to everyone, regardless of the reason for participation.

Separate workshops, especially those conducted by external guest dance teachers, are not included in the dance subscription and are therefore subject to a fee for all participants (both PalBailador students and externals).

10. Cancellation:

The dance subscription may be cancelled at any time with a notice period of at least 30 days before the last lesson of the ongoing dance subscription. Cancellations must be made in writing by email to info@palbailador.ch. In the event of a valid cancellation, the dance subscription expires at the end of the subscription period.

Late cancellations, cancellations via WhatsApp, or implicit cancellations are not valid. In these cases, the dance subscription automatically renews for another 3 months and will be invoiced accordingly.

Longer absences do not constitute cancellation. Invoicing takes place every 3 months until receipt of a proper cancellation.

We reserve the right, in special cases—especially in the event of serious or repeated violations of the house rules—to expel students from the school. In these cases, there is no entitlement to a refund of the remaining amount of the dance subscription, provided the serious breach of duty can be proven. Goodwill claims in exceptional cases remain reserved.

11. Pausing a Subscription:

In principle, pauses may be requested starting from an absence of three weeks. Absences of less than three weeks can be compensated in the workshops.

Subscriptions may be paused upon written request (including the desired period and justification). The request must be submitted by email (info@palbailador.ch) at least 15 days before the desired start of the pause. The pause may last a maximum of 3 months. During the pause, the reserved spot remains secured; after the pause ends, the subscription automatically continues. A pause does not replace a cancellation.

(A) If a pause is taken during an ongoing 3-month subscription that has already been paid, the contract term is suspended for the approved pause (maximum 3 months) and will continue after return.

(B) If a pause is requested immediately at the beginning of a new 3-month subscription, the course fees must be paid despite the pause, since the spot remains reserved. The subscription begins to run upon return.

Goodwill arrangement: Entitlement to a pause and its duration are decided by PalBailador at its due discretion and after review of the individual case. In justified exceptional cases (e.g., prolonged illness, accident, pregnancy), upon presentation of proof a longer pause or a refund under section 6 of the GTC may be granted.

12. Absences / Deregistration:

If you cannot attend a salsa or bachata lesson, you must inform us at least 6 hours before the start of the course by email (info@palbailador.ch) or in the WhatsApp poll. This is necessary so that we can inform your dance partner(s) in good time and, if possible, organize a replacement. It also helps us see whether there are enough participants to hold a lesson. Missed lessons can be made up in the offered workshops (for compensation and practice) in accordance with section 9.

Important: deregistration via WhatsApp (in the poll) or by email is not to be understood as a pause and will not be understood as such. If you wish to pause your subscription, section 11 applies.

As described in section 10, longer absences do not constitute cancellation. A refund of the course price for longer absences is excluded. It is the responsibility of the students to inform PalBailador in good time about longer absences or to submit a cancellation if participation in the lessons is no longer possible. If neither a cancellation nor a notice of absence is received, PalBailador assumes that the courses will continue to be attended. In this case, the course fee will be invoiced in accordance with the payment terms (see section 5).

13. Statutory Holidays in the Canton of Zurich:

The dance school is closed on the statutory holidays of the Canton of Zurich. Lessons that fall on these dates can be made up in the offered workshops for compensation and practice (see section 9).

The following statutory holidays apply:

  • Good Friday

  • Easter Monday

  • Labor Day

  • Ascension Day

  • Whit Monday

  • National Day

  • Knabenschiessen

14. Company Holidays:

The dance school has company holidays twice a year. These are published in good time on PalBailador’s website. These company holidays have no impact on the term or use of the dance subscriptions; there is no extension or credit for periods during the company holidays. Subscriptions may be cancelled at any time in accordance with the GTC with one month’s notice effective at the end of a month.

15. Dance Partner:

Dance partners are organized upon request, but without guarantee, since we cannot say in advance whether a suitable dance partner will be available for every person.

16. Transfer of a Subscription:

It is not possible to transfer a subscription to another person.

17. Street Shoes & Personal Hygiene:

In order to keep our dance floor undamaged in the long term, it is not permitted to dance with street shoes. We therefore ask you to bring clean and dry shoes. There is always the option to dance in dance shoes. Personal hygiene is necessary when dancing. Even if some people come directly from work to the dance class, it is essential to pay attention to hygiene. Therefore, we always recommend fresh clothing and deodorant. Changing rooms and restrooms are available to change and freshen up.

18. Liability:

PalBailador or its staff are not liable for damages caused by an accident, injury, or illness, insofar as legally permissible. We strongly recommend that all students take out private accident insurance as well as private liability insurance. Insurance is the responsibility of the students. Furthermore, PalBailador is not responsible for the loss of valuables, clothing, or other items. If a customer damages furniture, mirrors, windows, the dance floor, the bar, the sound system, or other items belonging to PalBailador, the customer is liable for this. Liability for damages resulting from gross negligence or intentional damage cannot be excluded by law; in such cases, PalBailador is liable in accordance with statutory provisions.

19. Data Management:

The management of personal data is carried out exclusively by PalBailador. Data is only passed on to third parties if there is a legal obligation, an official order, or if this is required for the performance of the contract with external service providers. PalBailador uses personal data exclusively for handling the contractual relationship, communication, improving services, marketing purposes, and internal administrative and management purposes. The processing and management of personal data is carried out in accordance with the provisions of the Swiss Federal Act on Data Protection (FADP/DSG), the Ordinance to the Federal Act on Data Protection (VDSG), and, where relevant, the European Union’s General Data Protection Regulation (GDPR). The customer may at any time request information in writing, for example by email, about the stored data, request its correction or deletion, and object to processing. Further information on data protection can be found in the privacy policy on our website.

20. Final Provisions:

These general terms and conditions are governed exclusively by Swiss law. The place of jurisdiction is Zurich.

These GTC are translated into other languages. In all cases, the German version is legally binding.

Zurich, December 20, 2025

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